Hello there.
I'm Gabriel Jones,
I.T. Specialist

Family-Owned Restaurant & Grocery Store in Monroe, Georgia

• Manage social media accounts and website for both businesses
• Create graphics and promotional materials for Facebook and other social media platforms
• Implement SEO to increase website traffic
• Develop and execute local marketing campaigns
• Collaborate with restaurant & supermarket teams to promote events and specials

Increased Facebook engagement by 85% for John's Supermarket and 82% for Bistro South in my first 90 days while also performing a complete website overhaul.

Providing help desk services, network administration, computer & website maintenance, and comprehensive tech knowledge to the library system.

I am the only technician that manages all of the computers, networks, and IoT devices between 15 public libraries in middle Georgia. This opportunity has granted me practice in meeting strict deadlines, cooperating and communicating with non-tech audiences, managing and troubleshooting network infrastructure, keeping good documentation and inventory, and interfacing with vendors, among other skills.

• Configuring, installing, and troubleshooting Windows and Chrome OS machines, network printers, and a variety of other devices
• Communicating and meeting with service providers and technicians to complete projects
• Providing technical expertise to end-users
• Monitoring computer systems & networks for intrusions, outages, and shenanigans
• Installing and managing LAN/WAN devices (e.g., servers, switches, APs)
• Maintaining thorough documentation of problems and resolutions
• Attending and conducting trainings & workshop classes

Achieved a Bachelor of Arts in Information Science & Technology minoring in Computer Science and Business Administration.

Before college, I was already fixing and building computers on my own time and had a basic understanding of network design and security, but it takes more than that to make it in this field. I saw the value in a formal college education, so I took the plunge. I have never regretted it—I would not be the person I am today without the academic and life skills I picked up along my journey there.

My studies laid the foundation for my career in technology by teaching me what it means to think and solve problems logically, to research effectively, to tailor complex ideas to a variety of audiences, and to be both a team player and a leader. I studied networks, operating systems, coding languages, cybersecurity, machine learning, as well as the fundamentals of business, economics, and entreperneurship... and yet this doesn't even scratch the surface of everything that Mercer taught me.

One thing I did not expect to learn, however, is how I can be a better member of my society. Around the campus, there are many signs that read, "Mercer students major in changing the world". I can attest to that. My college experience challenged me to explore my wildest dreams, find my place in this world, and leave the Earth better than I found it. I will always remember it as one of the most formative eras of my lifetime.

Earned a leadership position in which I trained team members to deliver a quality customer experience.

The "pursuit of excellence" is a way of life at Chick-Fil-A. This extremely fast-paced work environment was exactly the opportunity that I, an inexperienced high school student, needed. The job was not easy, but it was rewarding at times and taught me above all how to work under immense pressure. I met some amazing leaders and mentors through this position. The corporate culture was always fostering improvement and emphasizing customer service. This position provided my first experiences in interacting with managers and communicating within an organization.

• Training new team members
• Conducting food/workplace quality inspections and liased with corporate
• Ensuring satisfaction of patrons by handling their complaints directly
• Helping kitchen provide food for the restaurant
• Communicating with management regarding staffing, technology, & other logistics

General Assistance, 3-5 Clients

Intermittently, I will assist some clients around Macon with their tech needs. For example, Salon 1100 and Rebecca Williams Interior Design are businesses in Macon that depend on me for network and computer maintenance, device installation, and general headaches that come their way. This has been a fun opportunity that allows me to share my skills with small businesses around Macon and make their lives easier while generating some extra money on the side by doing what I love.